When can I expect my order?

We try our best to deliver your order as quickly as possible. To facilitate this Charcoal Beauty has two distribution centres based in Houston, Texas and Warsaw, Poland. This means we can get our charcoal products to you as quickly as possible. Orders placed with a delivery address in the USA can expect to receive their orders in 2-4 business days. Orders placed with a delivery address within the EU can also expect to receive their orders within 2-4 business days. Orders with a delivery address outside of the USA or the EU can expect to receive their orders within 4 -10 business days. Orders placed on weekends or holidays will be processed on the next business day.

I can't wait for my order? Can you give me a status update on it?

You are able to track all orders sent from our warehouse. Tracking services will vary dependent upon your location. You will be advised within your confirmation order the tracking service to use.

Are your products safe to use?

Yes, they are totally safe to use. None of our products has been tested using animals and all of our products are dentist approved and 100% natural. We only use medical grade activated charcoal in all of our products.

I have not received an order confirmation.

Please check your spam folder. If you cant find the confirmation in your inbox or your spam folder, it is likely you have made a typing error in your email address. The order confirmation is automatically mailed to you within a few minutes from completing your order.

Why does the discount code not work?

Be sure to copy the exact discount code and take into account possible capital letters.

If you have a problem with delivery or any of our products?

Please contact us and we will work our hardest to rectify the problem. Customer satisfaction is our number one priority.